In order to truly realize the purpose of "ser ving users, responsible for users, making user satisfaction".Thus enhances Hua Qin Intelligence in the national status and the user's popularityThe company has set up many stores and after-sales ser vice points in countr y. The company regularly trains after-sales ser vice personnel, improve the skills of ser vice personnel, and provide matching and technical suppor t. To ensure that the machine tool can function normally,Please make sure that your staff is skilled to use correctly and maintain the machine tools as required. Huaqin has always been committed to "ser ving customers, satisfied with customers", wholehear tedly to solve any quality problems in the operation of machine tools and your worries.
1. To establish and improve the quality assurance system, strengthen quality management, ensure that the ex-factor y products meet the national industr y standards or technical conditions stipulated in the contract.
2. To ensure the delivery of the equipment and products for key projects as required by the contract, and to send professional personnel to take part in the open box inspection and to guide the installation and commissioning until the equipment is in normal operation.
3. to ensure to provide users with excellent pre-sale, sale, after-sale service.
4. according to the needs of users of technical training, important users of quality tracking, user access, timely according to user needs to improve product performance, constantly improve product quality.
5. After the machine tools you (your company) purchased arrive at your place of production (subject to the sales contract) , our after-sales service staff will arrive at the first time and debug the machine tools.
6. We guarantee the machine tool free for one year, life-long service, for the machine tool that exceeds the guarantee period, our company will charge the maintenance fee as appropriate, and provide the two-month guarantee period for the part that is repaired.
7. the national coverage of after-sales service, constitutes the customer service system, guarantee 24 hours corresponding, if necessary, 8 hours to arrive at the customer site.
8. the implementation of the national joint insurance, users from different places to buy the machine tool failure, Huaqin company will immediately contact the user's local dealers for service, to provide users with the greatest convenience.
9. The company will send a professional team from its headquarters to follow up on major customer complaints that can not be resolved by The ADJUSTER personnel.
10. Technical user training and online support.
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